Policies

At the Dublin Dental University Hospital we strive to continuously improve the services we provide. To ensure we keep improving we have developed several detailed strategies and policies.

For a full list of the Hospital Policies please go to the FOI Section 16 manual.
For information about the Hospital strategy please go to the Strategy section.

This section includes details on some of our policies:

Patient Policies

Patient Charter.

The Hospital’s patient charter sets out what the patient can expect when visiting the hospital. A copy of the patients’ charter is available in patient leaflets and is placed on the walls around the hospital.

Complaints Policy.

The Hospital Complaints Policy set outs the Hospital’s commitment to effective management of patient’s complaints and concerns. The policy aims to ensure optimum complaints management in line with a patient-focused culture that is consistent with the hospital’s mission, vision and values. Link here

Smoke Free Policy.

There is a no smoking policy within the Dublin Dental University Hospital. The policy has been developed to protect patients, visitors, employees and students from exposure to Environmental Tobacco Smoke, to ensure compliance with legal obligations and to ensure a safe working environment.

Information Governance Policies

Freedom of Information. The Freedom of Information Act (FOI) was applied to the Dublin Dental University Hospital in October 1999, FOI gives you three legal rights:

• The right to access both personal and non-personal records
• The right to have personal information held on them corrected or updated where the information is incomplete, incorrect, or misleading
• The right to seek reasons for decisions that affect them. Create link

Data Protection. The Dublin Dental University Hospital has a legal obligation to comply with all appropriate legislation in respect of Data, Information and IT security.

Re-use of Public Sector Information Regulations 2005 (SI 279 of 2005):

The Dublin Dental Hospital Board complies with the Regulations on the Re-use of Public Sector Information, and we encourage the re-use of the information that we produce. All of the information featured on our website is the copyright of Dublin Dental Hospital Board unless otherwise indicated. You may re-use the information on this website free of charge in any format.
Re-use includes copying, issuing copies to the public, publishing, broadcasting and translating into other languages. It also covers non-commercial research and study. 
The use of information from the website is subject to the terms of the licence for the re-use of information available at http://www.psi.gov.ie, without the need for users to make an application. Re-use is subject to the following conditions. You must: (a) acknowledge the source and our copyright in cases where you supply the information to others, (b) reproduce the information accurately, (c) not use the information in a misleading way, (d) not use the information for the principal purpose of advertising or promoting a particular product or service and (e) not use the information for or in support of illegal, immoral, fraudulent, or dishonest purposes. The Dublin Dental Hospital Board is not liable for any loss or liability associated with the re-use of information and does not certify that the information is up-to-date or error free. The Dublin Dental Hospital Board does not authorise any user to have exclusive rights to re-use of its information. For further information on the re-use of information maintained by the Dublin Dental Hospital Board, please contact Ms Cathy Doyle, Corporate Services Manager. Telephone: +355 1-6127200 Email: cathy.doyle@dental.tcd.ie