Patient Services Team Leader - Grade V (Full-time, Fixed-Term Contract)

By dhadmin
Monday, 7th October 2019
Filed under:

Patient Services Team Leader - Grade V  (Full-time, Fixed-Term Contract)

This Team Leader position would suit a person who thrives in a dynamic busy environment. Somebody coming from a busy front line supervisory role. This person has a keen eye for detail, enjoys building relationships and is customer/patient focused. We are looking for someone with a healthcare or non-healthcare background who feels they would be a great fit for this role.

The successful candidate will work as part of the Patient Services Team and will be a Team Leader in the area. This will involve the day to day management of the area and leading the patient services department. They will be responsible for assisting and managing all administration aspects of the Hospital’s Patient Services Team including patient management, patient accounts, outpatient appointments, waiting lists, etc.  They will ensure all aspects of service is managed effectively and that an efficient service is provided to patients, staff and students of the Hospital.   

Essential Requirements

Each applicant must have:

Leaving Certificate or Equivalent
Line Management / Supervision formal training is essential
Previous administration experience in an outpatient setting is essential
Previous staff management / supervision experience is required
Other customer service and or patient accounts experience would be beneficial
Detail focused with excellent organisational and administration skills, with an ability to prioritise and manage a number of deadlines simultaneously
Excellent interpersonal and communication skills with the ability to relate effectively with staff at all levels
Customer focused and be capable of providing a high standard of service to patients, students and staff within the Dublin Dental University Hospital
Ability to lead, supervise and motivate a team
Ability to identify problems and formulate solutions
Demonstrated ability in producing reports for audit and financial purposes
Experience in handling customer / patient complaints
Excellent computer skills including competence in Microsoft Office & IT systems and patient management systems
Ability to multitask, be open and adaptable to all aspects within patient services as all tasks are completed in a front line setting

To apply for this role please submit your cover letter and CV through HireHive.

Closing date for applications is 12 noon, 31st October 2019

Late applications will not be accepted. It is expected that candidates shortlisted will be called for interview shortly after the closing date.

Dublin Dental University Hospital is an equal opportunities employer and is committed to the employment policies, procedures and practices, which do not discriminate on grounds such as gender, civil status, family status, age, disability, race, religious belief, sexual orientation & membership of the traveller community.