Coronavirus (COVID – 19) Update for Patients

By webtradeadmin
Friday, 15th May 2020
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Arrangements until further notice:

Patients should not present at the DDUH even in an emergency.  Please see more information below:

All scheduled routine appointments are cancelled until further notice.  As we are entering into a phased reopening, any patients who are required to attend will be contacted by telephone to agree a date and time of attendance.  Please see more information about attending below.

Dental Emergencies:  

As a result of a significant number of dental practices currently being closed, the DDUH has been inundated with calls to our emergency phone line. We therefore request that you only call the emergency number above if you have had a dental accident or require emergency treatment to deal with:

  • Bleeding / Haemorrhage
  • Serious infection
  • Visible swelling in or around the mouth
  • Severe pain
  • Injuries as a result of a recent trauma / accident

To contact this Emergency service please see the following information below:

Telephone 01 612 7391 where you will speak to a receptionist who will arrange a dentist to speak to you if necessary. The dentist on duty will telephone you as soon as is possible but it may be up to 2 hours before your call is returned due to demand.  Therefore it is important that you provide a contact number as if you fail to take the call, we will not have resources to continue contacting you and you will need to ring the main Hospital again, to be put back on the call back list. 

The hours for this service is from 9am to 12.30pm and 2pm to 5pm Monday to Friday. 

Outside of these hours please contact 01 612 7200 for further information. 

I have an appointment in the DDUH, should I attend?

All patients whose appointments were cancelled will be contacted by the DDUH.

The DDUH regrets the impact that this will have on our patients but these new arrangements are necessary in order to deal with the impact of Coronavirus (COVID-19). 

If you are attending for a confirmed appointment in the DDUH and are experiencing symptoms of coronavirus (COVID – 19) including a fever and/or a cough, shortness of breath, breathing difficulties and a high temperature please DO NOT attend for your appointment and contact your GP by telephone for medical advice.

Accompanying a Patient to Appointments:

In the interest of safety, and only when it is absolutely necessary, should a patient be accompanied to a DDUH appointment.

These restrictions are being put in place for public and patient health reasons to minimise the possible spread of infections.

If you are a patient or accompanying person, please ensure you follow the hand hygiene guidelines below.

What infection control procedures should I follow when I attend the Hospital for my appointment?

Use the hand hygiene gels in the Hospital foyer and / or at the entrance to the clinical areas.

Cover your mouth and nose with a tissue when you cough and sneeze and put used tissues into a general waste bin.

Use hand hygiene gel before leaving the Hospital.

For more information on coronavirus (COVID-19) please see the HSE website here or the Health Protection Surveillance Centre here.

 You can also call the HSE helpline on 1850 241850 for more information.