Covid-19 Patient Information Update

Do I need to wear a mask or face covering?

Following Government guidelines, it is now mandatory to wear a mask when attending the Dublin Dental University Hospital. If you have a medical condition that prevents you from wearing a mask, the DDUH requires a letter of confirmation from your doctor, which you should present at your appointment. Alternatively, you may email your conformation letter to Patient Services prior to arrival at the hospital.

If you do not comply with this request you will not be permitted to enter the Hospital.

These restrictions have been put in place for reasons of public and patient healthcare safety, to minimise the possible spread of Covid-19.

The DDUH regrets any impact that this will have on our patients however, these new arrangements are necessary to deal with the effect of Coronavirus (COVID-19). 

How should I wear a mask or face covering?

Your mask should fit and cover your nose/chin.

Avoid touching it whilst wearing it.

Please wear your mask until your dental treatment commences, we will then indicate to you when to remove it.

Replace your mask as soon as possible after treatment.

What should I expect on arrival at the DDUH?

On entry to the building, the DDUH requests that:

  • Patients show proof of their appointment;
  • Wear a mask;
  • Sanitise your hands;
  • Keep your social distance.

Your temperature is automatically monitored. If your temperature is 38 degrees or above, you will be asked to go home and contact your GP.

In order to provide safe care to all patients attending our outpatient services, we kindly ask that you arrive no more than ten minutes before your allocated appointment time to comply with national guidelines.

The hospital will refuse entry to all patients who do not act in accordance with with the mandatory wearing of face masks or coverings.

Can a person accompany a patient to an appointment?

You should attend your appointment alone. In the interest of safety, a patient should only be accompanied to an appointment by another person when it is absolutely necessary.

If you require assistance, please contact us in advance to discuss.

If a patient is over 16 years and needs assistance for medical reasons, one other person may accompany them.

Only one parent/guardian may accompany persons under 16 years.

No additional children may accompany a minor to their appointment unless they also have an appointment.

When should I not attend an appointment?

If you have any of the symptoms of Covid-19 as set out below, kindly stay at home and contact your GP.

If you are awaiting a result from a Covid-19 test.

If you had any contact with a confirmed or suspected case of Covid-19 within the last 14 days prior to your appointment date.

If you travelled outside the country within the 14 days prior to your appointment date.

What Covid-19 symptoms should I be aware of?
  • Cough (new/worsening)
  • Temperature/fever
  • Difficulty breathing
  • Shortness of breath (new/worsening)
  • Tiredness
  • Aches & pains
  • Nasal congestion
  • Runny nose
  • Sore throat
  • Diarrhoea
  • Confusion
  • Loss of appetite
  • Loss of taste and smell
What infection control procedures should I follow when I attend the hospital for my appointment?

Use the hand hygiene gels in the hospital foyer and/or at the entrance to the clinical areas.

Cover your nose and mouth with a tissue when you cough or sneeze and put used tissues into a general waste bin.

Wash your hands after you dispose of a used tissue due to sneezing or coughing.

Use hand hygiene gel before leaving the Hospital.

Information on Covid-19 and Temperature Testing

Due to the healthcare emergency situation brought about by Covid-19, the DDUH has implemented a system of temperature checking on entry to the hospital. This is one of a number of measures put in place to ensure the continued safety of our patients, students and staff.

The temperature of all visitors to the hospital will be checked by a thermal camera located at three entrances to the building. The process is a traffic light system where a green light indicates temperature within the normal range and allows the visitor to proceed into the hospital. A red light indicates an elevated temperature and instructions displayed adjacent to the camera that indicate the process that you should follow depending on whether you are a patient or staff member or student.

The thermal cameras do not take photographs nor do they record any personal identifiable information.

Where a patient’s temperature is detected as elevated, their appointment will be rescheduled. 

Under data protection legislation, the legal basis for processing your personal information is that it is necessary for the performance of a contract which you have entered into with us e.g., a contract of employment or for the provision of dental services or in the exercise of official authority vested in us by virtue of our statutory functions as set out in S.I.129 of 1963 under the Health (Corporate Bodies) Act 1961.The legal basis for processing your sensitive personal data (temperature) is that processing is necessary for reasons of public interest in the area of public health.

A&E and Out of Hours Service Information

From Monday August 24th 2020 normal A&E procedures will be in operation. For information on this and on details of out of hour’s service, please click here.

All patients whose appointments were cancelled will be contacted by the DDUH.

For more information on Coronavirus (COVID-19) please see the HSE website here or the Health Protection Surveillance Centre here.

You can also call the HSE helpline on 1850 241850 for more information.